• Return Policy

1. Return Window
We accept returns within 14 days from the date of delivery, in accordance with European consumer laws.

2. Return Conditions
To be eligible for a return, the product must be unused, in its original packaging, and include all labels and tags.

3. Refund Process
Once we receive and inspect the returned product, a full refund will be issued to the original payment method.

4. Return Shipping Costs
Return shipping costs are the responsibility of the customer. The product must be sent to our warehouse in China.

5. Non-Returnable Items
Personalized products are non-returnable and cannot be refunded or exchanged.

6. How to Initiate a Return
To request a return, please contact us via email at [your email address] with your order details and reason for return. We will provide you with return instructions.

7. Processing Time
After receiving the returned product, we will process the refund within 4-5 business days.

8. International Returns
We accept returns worldwide. The customer is responsible for all shipping costs associated with international returns.

9. Defective or Damaged Products
If you receive a defective or damaged product, please email us with clear photos of the issue. We will either send a replacement or issue a full refund.

For any questions regarding our return policy, feel free to contact us at info@dolce3d.com

Return to: 

Dolce3D

ul Okrzei 5/5

Wroclaw,51-676, Poland